In this blog we will create a custom Round Robin Assignment for Contacts in Salesforce. Create a custom field in Contact object and use below trigger to generate the Round Robin !
Trigger
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 | trigger contacttrigger on Contact (before insert) {
if(Trigger.isBefore){
Double roundRobinValue = 1;
List<Contact> conList = [SELECT Id, Round_Robin_ID__c, CreatedDate FROM Contact where Round_Robin_ID__c != null
order by CreatedDate desc limit 1];
if(conList != null && conList.size()>0){
roundRobinValue = conList[0].Round_Robin_ID__c;
}
for(Contact c : Trigger.New){
system.debug('###Round Robin Value : '+roundRobinValue);
if(roundRobinValue == 3){
roundRobinValue = 1;
c.OwnerId = '0057F000002FrWT';
}
else if(roundRobinValue == 2){
roundRobinValue++;
c.OwnerId = '0057F000005vkd1';
}
else{
roundRobinValue++;
c.OwnerId = '0057F000002Fyug';
}
c.Round_Robin_ID__c = roundRobinValue;
}
}
}
|
Checkout complete tutorial below
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4 Comments
how to task assign to user in different queue using round robin.
ReplyDeleteHave you tried putting queue Id in ownerId ?
DeleteHardcoding ids isn't a good practice naa
ReplyDeleteYes I agree, but that was only for testing purpose. You may make this owner id process dynamically by retrieving them from a custom object :)
Delete